Avaya Aura Agent Desktop 6.4 For Mac
2021年12月16日Download here: http://gg.gg/x9pmm
*Avaya Aura Agent Desktop 6.4 For Mac Osx
*Avaya One X Agent Desktop
*Avaya Aura Agent Desktop DownloadTASKE Application
This article describes the requirements for the server computer dedicated to running version 8.8 or 8.9 TASKE server applications in conjunction with an Avaya Communication Manager telephone system. If you have a different version of TASKE or telephone system, please refer to Article 10000 for the correct system requirements.Summary
Avaya designs workplace devices and phones that enable and empower employees and increase their productivity and job satisfaction. Browse our devices today. Avaya Aura™ Agent Desktop NN44400-114 Document status: Standard Document issue: 02.05 Document date: 2 December 2010 Product release: Release 6.0/6.1. Avaya Aura® Contact Center 6.4 software updates are delivered to customers as a service pack bundle. The Service Packs are installed on your base software and contain the latest software updates. After you have downloaded the software extract its content to your local hard-disk using a utility such as Winzip.
The Avaya Aura® Platform is made up of the following solution components: Avaya Aura® Session Manager supports the innovative session-based architecture that makes it possible to manage users and multimedia communications features across enterprise networks, including Avaya and third party communications systems. Avaya Aura Contact Center addresses the needs of all stakeholders including the line-of-business manager, contact center manager, IS/ IT manager and agents. Key capabilities include: Agent Efficiency. Unified Agent Desktop: Avaya Aura® Agent Desktop allows agents to simultaneously handle multiple contacts of various media types.
Note the following before selecting a TASKE server computer and installing the TASKE server applications:
*The requirements in this article operate on the assumption that the TASKE server computer is dedicated to TASKE server applications.
*TASKE does not support systems where the server computer is also an Active Directory Server, a Primary Domain Controller (PDC), a Backup Domain Controller (BDC), or an Exchange Server.
*The TASKE server must have a TCP/IP connection to the Avaya Application Enablement Services (AES) server with version 3.0 or later. The AES server must have Application Enablement (CTI) license with TSAPI Service and Basic TSAPI Right To Use (RTU) licenses for each device which will be monitored
*Sites using TASKE Agent Skill Management must have an Avaya AES server with version 5.2 or later.
*Although a desktop computer is acceptable for the TASKE server computer, TASKE recommends using an entry-level server computer. Regardless of the type of computer used, a Microsoft server-level operating system is recommended.
*TASKE is Enterprise Application Software and as such runs on the TASKE server and requires a user to be logged in in order to function.
The requirements in this article are the recommended configuration for sites with up to 100 agents/extensions. Sites with more than 100 agents/extensions and/or high call volume will need to increase the server computer capabilities.For more information regarding any of the above points please contact TASKE.TASKE Server Computer Recommended ConfigurationOperating SystemMicrosoft Windows Server 2012 or 2008 (32–bit or 64–bit)Required SoftwareAvaya Application Enablement (AE) Services TSAPI Windows Client minimumversion 6.1Microsoft Internet Information Server (IIS) with ASP feature enabledProcessorQuad-Core Intel® Xeon® 2.3 GHz or betterRAM8 GB or moreFree Storage Space250 GB or more *Sound CardOptional for audible alarmsNetwork InterfaceGigabit AdapterInput/Output PortUSB port for software lock
*Refer to Article 10007 for more information on how this disk space is usedTASKE Web Portal RequirementsRequired SoftwareA web browser supporting Java 8 with JavaScript enabled. View Article 10001 for more information.Sound CardOptional for audible alarmsNetworkA network connection to the TASKE ServerTASKE DisplayCentral RequirementsOperating SystemMicrosoft Windows 8 or 7, Server 2012 or 2008 (all 32–bit or 64–bit)Sound CardOptional for audible alarmsNetworkA network connection to the TASKE ServerTASKE Desktop RequirementsOperating SystemMicrosoft Windows 8 or 7, Server 2012 or 2008 (all 32–bit or 64–bit) or Linux or MacRequired SoftwareJava 8Sound CardOptional for audible alarmsNetworkA network connection to the TASKE ServerTASKE Analytics Requirements
Analytics requirements vary depending on the particular configuration chosen, but in general the following items are required.Operating SystemMicrosoft Windows Server 2012 or 2008 (32–bit or 64–bit)SoftwareMicrosoft SQL Server 2014, 2012 or 2008 (Express, Standard or Enterprise edition)Microsoft Internet Information Server (IIS) with ASP feature enabledNetworkA network connection to the TASKE Server
TASKE will configure the TASKE ODBC driver. Some options may require the purchase of a TASKE XML Integration license. TASKE Agent-Assist requires TASKE Desktop.Applies to:Telephone Systems:
*Avaya Communication ManagerTags:
computer • requirement • serverdownloadWhy can’t I download this file?Log in to Verify Download PermissionsApplicable Products
*XenDesktop 5.6
*XenDesktop 5.5
*XenDesktop 5Information
This article describes how to configure XenApp/XenDesktop to support Avaya Softphones.The preferred method for delivering Avaya softphones from XenDesktop and XenApp is the Avaya VDI Communicator (see http://www.avaya.com/usa/product/vdi-communicator). This article also describes the fallback approach of delivering softphones using generic HDX RealTime technologies.Configuration Guidelines and Test Report
XenDesktop 3 Feature Pack 1 unveiled the new Spectrum audio subsystem, offering broad compatibility with softphones and the voice chat features of unified communications applications. With XenDesktop 4 and the 11.2 Citrix online plug-in for Windows, Citrix introduced new audio codec technology that delivers brilliant voice clarity with minimal bandwidth consumption. This article summarizes our test results with Avaya softphone applications delivered using the VDI model of FlexCast, and provides tips for optimal configuration.
Even before the Spectrum audio subsystem was introduced, Avaya softphones could be delivered in control mode (also known as telecommuter mode or dual connect mode) where the application controls a physical telephone set, be it your office phone, mobile phone, home phone or whatever. From the Avaya softphone application, users can transfer calls and use speed dial, call history, account codes and other features normally available only on a proprietary office phone. Customers tell us that this approach has made it practical for them to support at-home workers and thereby reduce the cost of office space. For traveling workers, it means they can use any phone and get the same IP-PBX features they enjoy when in the office.
With the introduction of XenDesktop 4 it enables VoIP mode (also known as My Computer Mode or softphone-only mode or road warrior mode). In this mode, the user does not require a physical telephone, just a headset that connects to the user’s personal computer or thin client. The voice traffic between the hosted softphone application and the user device is sent over Citrix’s ICA protocol. This mode was the focus of the testing done with XenDesktop and the Avaya softphone clients.Tested Softphones and Operating System Platforms
The softphones specifically tested by Citrix with XenDesktop 4 were:
*
Avaya one-X Communicator 1.0.0.57
*
Avaya IP Softphone R5
*
Avaya IP Softphone R6
Citrix does not foresee any compatibility issues with other current Avaya softphones (such as, one-X Agent 2.0 R2). For the latest compatibility information, check the Citrix Ready Web site at http://community.citrix.com/citrixreadyAvaya Aura Agent Desktop 6.4 For Mac OsxMemory and CPU Consumption of Avaya Softphones
The memory and CPU consumption of the Avaya softphones were not measured by Citrix. Memory and CPU consumption might not increase linearly with the number of simultaneous users.Codec Selection and Bandwidth Consumption
Between the user device and the XenDesktop VDA platform in the data center, Citrix recommends using XenDesktop’s Optimized-for-Speech codec setting, also known as Medium Quality audio. This codec is specially optimized for voice-over-IP. It consumes approximately 34 Kbps of network bandwidth (17 Kbps in each direction).
Between the VDA platform and the Avaya IP-PBX, the softphone uses whatever codec is configured or negotiated. G711 provides best voice quality but has the highest bandwidth requirement of 80 to 100 Kbps per call (depending on Network Layer2 overheads). Star wars jedi knight jedi academy download. G729 provides good voice quality and has the lower bandwidth requirement of 30 to 40 Kbps per call (depending on Network Layer 2 overheads).Configuration
XenDesktop configuration guidelines:
*Citrix generally recommend using Bidirectional Audio (leveraging the XenDesktop audio driver) rather than raw isochronous USB redirection, because this consumes less bandwidth and put less load on the server.
*Choose the Optimized-for-Speech (Medium quality) audio codec setting rather than the default High Definition setting to minimize bandwidth consumption and latency (encoding time). This codec is ideal for VoIP.
*On each user device, install the minimum required Citrix 11.2 or 12.0 online plug-in/Receiver for Windows or the 11.100 release of the Linux Receiver. These versions include the Optimized-for-Speech audio codec technology.Avaya One X Agent Desktop
*Use good quality headsets with noise and echo cancellation.
*Raise the priority of the Audio virtual channel to 0 to optimize real-time performance (see CTX118836 - How to Optimize Audio for XenDesktop).
*Raise the priority of the Citrix audio service (CtxAudioService) to Above Normal (see Microsoft article; this topic is also discussed in CTX124516 - How to Optimize HDX MediaStream Server-Rendered Video). The 12.0 version of the online plug-in for Windows (Citrix Receiver released March 2010) introduced echo cancellation in the client software.
If delivering softphones to users on a Wide Area Network (WAN) connection, the following additional configuration settings are recommended:
*
To ensure adequate processing power for real-time traffic on a hypervisor, you might need to either allocate two virtual CPUs or disable the Citrix Gateway Protocol (CGP).
*
Obtain XenDesktop 4 VDA Hotfix 2 (or above), which includes an enhancement for network congestion to prevent delay in the audio path (Prior to availability of VDA Update 2, this enhancement is available and included in the following CTX132483 – Hotfix XDE400VDAWX64008 (Version 4.0.5066) - For Citrix XenDesktop 4.0 Virtual Desktop Agent x64 . This enhancement introduces voice energy detection, allowing ambient noise (silent packets) to be discarded. This feature is controlled using a registry key.
*
Use Citrix Repeater and Branch Repeater between the data center and the remote office for Quality-of-Service (QoS).
When installing the Avaya softphone, do not select the IP Softphone for Citrix installation mode, as it is strictly for installation on Citrix XenApp under Terminal Services. Installation on XenDesktop is equivalent to installing on a standard Windows desktop.Evaluation of Audio Quality over WAN
The Citrix Test team evaluated audio quality under a variety of Wide Area Network conditions using a network simulator. The following results were observed at 5% jitter (E = Excellent; G = Good; F = Fair):
Packet Loss (%)
Network Latency (roundtrip, i.e. ping time)
0 ms
50 ms
100 ms
150 ms
200 ms
0.0
E
E
E
E
E
0.5
E
E
E
E
E
1.0
E
E
E
E
G
1.5
G
G
G
G
F
2.0
G
G
G
G
F
(Measured at 5% jitter with Optimized-for-Speech codec setting)
The generally recommended packet loss metric to support VoIP is 0.5% or less.Impact of High Jitter
Packet Loss (%)
Network Latency (roundtrip [ping time])
0 ms
50 ms
100 ms
150 ms
200 ms
0.0
E
E
F
P
P
0.5
E
E
F
P
P
1.0
E
E
F
P
P
1.5
Cached. E
E
F
P
P
2.0
E
E
F
P
P
(Results with jitter at 10% of one-way latency. E = Excellent; G = Good; F = Fair, P = Poor)
Note: The XenDesktop 4 release does not include jitter buffering. High levels of VoIP jitter over the ICA connection from the user to the VDA platform can result in bad call quality or delay in the conversation.Additional ResourcesAvaya Aura Agent Desktop Download CTX133024 – Delivering Softphones with XenDesktop
Download here: http://gg.gg/x9pmm
https://diarynote.indered.space
*Avaya Aura Agent Desktop 6.4 For Mac Osx
*Avaya One X Agent Desktop
*Avaya Aura Agent Desktop DownloadTASKE Application
This article describes the requirements for the server computer dedicated to running version 8.8 or 8.9 TASKE server applications in conjunction with an Avaya Communication Manager telephone system. If you have a different version of TASKE or telephone system, please refer to Article 10000 for the correct system requirements.Summary
Avaya designs workplace devices and phones that enable and empower employees and increase their productivity and job satisfaction. Browse our devices today. Avaya Aura™ Agent Desktop NN44400-114 Document status: Standard Document issue: 02.05 Document date: 2 December 2010 Product release: Release 6.0/6.1. Avaya Aura® Contact Center 6.4 software updates are delivered to customers as a service pack bundle. The Service Packs are installed on your base software and contain the latest software updates. After you have downloaded the software extract its content to your local hard-disk using a utility such as Winzip.
The Avaya Aura® Platform is made up of the following solution components: Avaya Aura® Session Manager supports the innovative session-based architecture that makes it possible to manage users and multimedia communications features across enterprise networks, including Avaya and third party communications systems. Avaya Aura Contact Center addresses the needs of all stakeholders including the line-of-business manager, contact center manager, IS/ IT manager and agents. Key capabilities include: Agent Efficiency. Unified Agent Desktop: Avaya Aura® Agent Desktop allows agents to simultaneously handle multiple contacts of various media types.
Note the following before selecting a TASKE server computer and installing the TASKE server applications:
*The requirements in this article operate on the assumption that the TASKE server computer is dedicated to TASKE server applications.
*TASKE does not support systems where the server computer is also an Active Directory Server, a Primary Domain Controller (PDC), a Backup Domain Controller (BDC), or an Exchange Server.
*The TASKE server must have a TCP/IP connection to the Avaya Application Enablement Services (AES) server with version 3.0 or later. The AES server must have Application Enablement (CTI) license with TSAPI Service and Basic TSAPI Right To Use (RTU) licenses for each device which will be monitored
*Sites using TASKE Agent Skill Management must have an Avaya AES server with version 5.2 or later.
*Although a desktop computer is acceptable for the TASKE server computer, TASKE recommends using an entry-level server computer. Regardless of the type of computer used, a Microsoft server-level operating system is recommended.
*TASKE is Enterprise Application Software and as such runs on the TASKE server and requires a user to be logged in in order to function.
The requirements in this article are the recommended configuration for sites with up to 100 agents/extensions. Sites with more than 100 agents/extensions and/or high call volume will need to increase the server computer capabilities.For more information regarding any of the above points please contact TASKE.TASKE Server Computer Recommended ConfigurationOperating SystemMicrosoft Windows Server 2012 or 2008 (32–bit or 64–bit)Required SoftwareAvaya Application Enablement (AE) Services TSAPI Windows Client minimumversion 6.1Microsoft Internet Information Server (IIS) with ASP feature enabledProcessorQuad-Core Intel® Xeon® 2.3 GHz or betterRAM8 GB or moreFree Storage Space250 GB or more *Sound CardOptional for audible alarmsNetwork InterfaceGigabit AdapterInput/Output PortUSB port for software lock
*Refer to Article 10007 for more information on how this disk space is usedTASKE Web Portal RequirementsRequired SoftwareA web browser supporting Java 8 with JavaScript enabled. View Article 10001 for more information.Sound CardOptional for audible alarmsNetworkA network connection to the TASKE ServerTASKE DisplayCentral RequirementsOperating SystemMicrosoft Windows 8 or 7, Server 2012 or 2008 (all 32–bit or 64–bit)Sound CardOptional for audible alarmsNetworkA network connection to the TASKE ServerTASKE Desktop RequirementsOperating SystemMicrosoft Windows 8 or 7, Server 2012 or 2008 (all 32–bit or 64–bit) or Linux or MacRequired SoftwareJava 8Sound CardOptional for audible alarmsNetworkA network connection to the TASKE ServerTASKE Analytics Requirements
Analytics requirements vary depending on the particular configuration chosen, but in general the following items are required.Operating SystemMicrosoft Windows Server 2012 or 2008 (32–bit or 64–bit)SoftwareMicrosoft SQL Server 2014, 2012 or 2008 (Express, Standard or Enterprise edition)Microsoft Internet Information Server (IIS) with ASP feature enabledNetworkA network connection to the TASKE Server
TASKE will configure the TASKE ODBC driver. Some options may require the purchase of a TASKE XML Integration license. TASKE Agent-Assist requires TASKE Desktop.Applies to:Telephone Systems:
*Avaya Communication ManagerTags:
computer • requirement • serverdownloadWhy can’t I download this file?Log in to Verify Download PermissionsApplicable Products
*XenDesktop 5.6
*XenDesktop 5.5
*XenDesktop 5Information
This article describes how to configure XenApp/XenDesktop to support Avaya Softphones.The preferred method for delivering Avaya softphones from XenDesktop and XenApp is the Avaya VDI Communicator (see http://www.avaya.com/usa/product/vdi-communicator). This article also describes the fallback approach of delivering softphones using generic HDX RealTime technologies.Configuration Guidelines and Test Report
XenDesktop 3 Feature Pack 1 unveiled the new Spectrum audio subsystem, offering broad compatibility with softphones and the voice chat features of unified communications applications. With XenDesktop 4 and the 11.2 Citrix online plug-in for Windows, Citrix introduced new audio codec technology that delivers brilliant voice clarity with minimal bandwidth consumption. This article summarizes our test results with Avaya softphone applications delivered using the VDI model of FlexCast, and provides tips for optimal configuration.
Even before the Spectrum audio subsystem was introduced, Avaya softphones could be delivered in control mode (also known as telecommuter mode or dual connect mode) where the application controls a physical telephone set, be it your office phone, mobile phone, home phone or whatever. From the Avaya softphone application, users can transfer calls and use speed dial, call history, account codes and other features normally available only on a proprietary office phone. Customers tell us that this approach has made it practical for them to support at-home workers and thereby reduce the cost of office space. For traveling workers, it means they can use any phone and get the same IP-PBX features they enjoy when in the office.
With the introduction of XenDesktop 4 it enables VoIP mode (also known as My Computer Mode or softphone-only mode or road warrior mode). In this mode, the user does not require a physical telephone, just a headset that connects to the user’s personal computer or thin client. The voice traffic between the hosted softphone application and the user device is sent over Citrix’s ICA protocol. This mode was the focus of the testing done with XenDesktop and the Avaya softphone clients.Tested Softphones and Operating System Platforms
The softphones specifically tested by Citrix with XenDesktop 4 were:
*
Avaya one-X Communicator 1.0.0.57
*
Avaya IP Softphone R5
*
Avaya IP Softphone R6
Citrix does not foresee any compatibility issues with other current Avaya softphones (such as, one-X Agent 2.0 R2). For the latest compatibility information, check the Citrix Ready Web site at http://community.citrix.com/citrixreadyAvaya Aura Agent Desktop 6.4 For Mac OsxMemory and CPU Consumption of Avaya Softphones
The memory and CPU consumption of the Avaya softphones were not measured by Citrix. Memory and CPU consumption might not increase linearly with the number of simultaneous users.Codec Selection and Bandwidth Consumption
Between the user device and the XenDesktop VDA platform in the data center, Citrix recommends using XenDesktop’s Optimized-for-Speech codec setting, also known as Medium Quality audio. This codec is specially optimized for voice-over-IP. It consumes approximately 34 Kbps of network bandwidth (17 Kbps in each direction).
Between the VDA platform and the Avaya IP-PBX, the softphone uses whatever codec is configured or negotiated. G711 provides best voice quality but has the highest bandwidth requirement of 80 to 100 Kbps per call (depending on Network Layer2 overheads). Star wars jedi knight jedi academy download. G729 provides good voice quality and has the lower bandwidth requirement of 30 to 40 Kbps per call (depending on Network Layer 2 overheads).Configuration
XenDesktop configuration guidelines:
*Citrix generally recommend using Bidirectional Audio (leveraging the XenDesktop audio driver) rather than raw isochronous USB redirection, because this consumes less bandwidth and put less load on the server.
*Choose the Optimized-for-Speech (Medium quality) audio codec setting rather than the default High Definition setting to minimize bandwidth consumption and latency (encoding time). This codec is ideal for VoIP.
*On each user device, install the minimum required Citrix 11.2 or 12.0 online plug-in/Receiver for Windows or the 11.100 release of the Linux Receiver. These versions include the Optimized-for-Speech audio codec technology.Avaya One X Agent Desktop
*Use good quality headsets with noise and echo cancellation.
*Raise the priority of the Audio virtual channel to 0 to optimize real-time performance (see CTX118836 - How to Optimize Audio for XenDesktop).
*Raise the priority of the Citrix audio service (CtxAudioService) to Above Normal (see Microsoft article; this topic is also discussed in CTX124516 - How to Optimize HDX MediaStream Server-Rendered Video). The 12.0 version of the online plug-in for Windows (Citrix Receiver released March 2010) introduced echo cancellation in the client software.
If delivering softphones to users on a Wide Area Network (WAN) connection, the following additional configuration settings are recommended:
*
To ensure adequate processing power for real-time traffic on a hypervisor, you might need to either allocate two virtual CPUs or disable the Citrix Gateway Protocol (CGP).
*
Obtain XenDesktop 4 VDA Hotfix 2 (or above), which includes an enhancement for network congestion to prevent delay in the audio path (Prior to availability of VDA Update 2, this enhancement is available and included in the following CTX132483 – Hotfix XDE400VDAWX64008 (Version 4.0.5066) - For Citrix XenDesktop 4.0 Virtual Desktop Agent x64 . This enhancement introduces voice energy detection, allowing ambient noise (silent packets) to be discarded. This feature is controlled using a registry key.
*
Use Citrix Repeater and Branch Repeater between the data center and the remote office for Quality-of-Service (QoS).
When installing the Avaya softphone, do not select the IP Softphone for Citrix installation mode, as it is strictly for installation on Citrix XenApp under Terminal Services. Installation on XenDesktop is equivalent to installing on a standard Windows desktop.Evaluation of Audio Quality over WAN
The Citrix Test team evaluated audio quality under a variety of Wide Area Network conditions using a network simulator. The following results were observed at 5% jitter (E = Excellent; G = Good; F = Fair):
Packet Loss (%)
Network Latency (roundtrip, i.e. ping time)
0 ms
50 ms
100 ms
150 ms
200 ms
0.0
E
E
E
E
E
0.5
E
E
E
E
E
1.0
E
E
E
E
G
1.5
G
G
G
G
F
2.0
G
G
G
G
F
(Measured at 5% jitter with Optimized-for-Speech codec setting)
The generally recommended packet loss metric to support VoIP is 0.5% or less.Impact of High Jitter
Packet Loss (%)
Network Latency (roundtrip [ping time])
0 ms
50 ms
100 ms
150 ms
200 ms
0.0
E
E
F
P
P
0.5
E
E
F
P
P
1.0
E
E
F
P
P
1.5
Cached. E
E
F
P
P
2.0
E
E
F
P
P
(Results with jitter at 10% of one-way latency. E = Excellent; G = Good; F = Fair, P = Poor)
Note: The XenDesktop 4 release does not include jitter buffering. High levels of VoIP jitter over the ICA connection from the user to the VDA platform can result in bad call quality or delay in the conversation.Additional ResourcesAvaya Aura Agent Desktop Download CTX133024 – Delivering Softphones with XenDesktop
Download here: http://gg.gg/x9pmm
https://diarynote.indered.space
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